As our response to the COVID-19 pandemic continues, many workplaces including CDPHE are transitioning to a different work environment, often referred to as “The New Normal.” However, I believe that we are several steps away from that stage. I do not believe we know what “normal” will look like several years from now considering workspace and technological changes. So, I have been referring to it as “The Next Normal.” But I have come to realize that there are many aspects of a new “hybrid” work environment that provide us the opportunity to enhance our services to the public and our partners at public drinking water systems. So, from now on, I will be calling our next operating state: The Next and Better Normal!
Many CDPHE staff have been working from home during the pandemic, and it is likely that will continue to some extent through the remainder of 2021, which is still considered a transitory period for us. Rest assured, meeting our public health protection mission and helping assure that drinking water is always safe remains our top priority. While some staff may choose to work more often in the office, it is possible that many staff will continue to pursue our mission working remotely into 2022 and beyond. I believe that we can provide services and succeed in our mission accomplishment better than ever before!
Together with our utility partners we have proven that we can be efficient and productive working remotely and providing enhanced services in many ways virtually. For example, our coaches have been providing a mix of in-person and webinar services, and this has provided the capacity to assist more water systems and water professionals than ever. We have received positive feedback on our modified sanitary survey process of executing as many tasks as possible remotely - like records reviews. Now, our time in the field is focused on the condition of the water system and helping operators. We believe virtual meetings allow us to connect much more quickly and efficiently with small water systems located in rural areas of the state, thereby providing better services. Working remotely also supports a good work/life balance for many employees, which will hopefully help us support and retain our fantastic staff for the future. Additionally, by reducing commuting activities, we are reducing our carbon footprint and supporting cleaner air.
We remain committed to meeting community needs. So, these are examples of in-person and hybrid services that will continue:
Sanitary survey inspections with appropriate safety protocols
Training, coaching and assistance
Public meetings
Utility and other partner meetings
Water and Wastewater Facility Operator Certification Board and Water Quality Control Commission meetings
Most importantly we are a Culture of Health dedicated to serving the public! We will provide needed services to communities, especially those that are most vulnerable. We will look out for and help one another because we are a team. We will embrace each next normal on this evolutionary journey to a new and better than ever normal!
Thank you for all you do to keep tap water safe in Colorado.
➽ RonFalco, P.E. Safe Drinking Water Program Manager
